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We're Here to Help

Our Technical Support Team can help you with any product-related questions.

24-hour chat support available for active subscribers, Monday-Friday

Customers without active subscriptions can still submit email or online support tickets
Supported Versions Only
See Holiday Exceptions

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Get help with keys, licenses, and troubleshooting product issues.

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Technical Support: +1 (517) 381-2300 (for supported versions only) • @TechSmith

Location

TechSmith Corporation

14 Crescent Road
East Lansing, MI 48823-5708
United States

Contact

Main Offices

Phone:

Toll-free (US & Canada only): +1 (877) 205-7014
All other countries: +1 (517)-381-2300

Hours

Phones: 9 a.m.- 5 p.m. Eastern Time* (1-9 p.m. GMT)
Monday - Thursday 

Chat: 24 hours
Monday - Friday
*please note that MI participates in Daylight Saving Time (EDT) from mid-March to November

TechSmith observes the following holiday hours:

2025

  • January 1 - Closed for New Year's holiday
  • May 26 - Closed for Memorial Day
  • July 4 - Closed for July 4th holiday
  • September 1 - Closed for Labor Day
  • November 27, 28 - Closed for Thanksgiving
  • December 24, 25 - Closed for Christmas holiday
  • December 31, January 1 - Closed for New Year's holidays