The TechSmith Blog

One of the first decisions training teams face when onboarding new hires is whether to lean on live sessions or pre-recorded video. Both have their strengths, and even the most seasoned HR teams struggle to strike the right balance. Live onboarding gives new team members real-tim …

Your manager just asked you to document a process, but you’re not sure how to get started. Odds are, you’ve never done it before, or you’re looking for a better way. At first, workflow documentation can be daunting. How are you supposed to know what to include and how to best dis …

Slow, inconsistent onboarding isn’t just frustrating — it’s expensive. When new hires spend weeks wading through outdated manuals, sitting through disjointed live sessions, or shadowing employees who train “their own way,” productivity takes a hit, and knowledge retention suffers …