The TechSmith Blog

Your manager just asked you to document a process, but you’re not sure how to get started. Odds are, you’ve never done it before, or you’re looking for a better way. At first, workflow documentation can be daunting. How are you supposed to know what to include and how to best dis …

Slow, inconsistent onboarding isn’t just frustrating — it’s expensive. When new hires spend weeks wading through outdated manuals, sitting through disjointed live sessions, or shadowing employees who train “their own way,” productivity takes a hit, and knowledge retention suffers …

Low feature adoption is the stealthy villain in SaaS products. After months of hard work, your product team launches shiny new features, only to watch as users ignore them in favor of their familiar tools. Why? They’re either confused by the changes, overwhelmed by constant …