Manage Conversations & Reactions
Learn how to manage alerts and use the Comments pane to collaborate around your content.
Conversation Overview
Screencast automatically adds a conversation to all content. Enter a prompt in the Comments pane to get feedback from your teammates or to start a discussion.
In Conversations:
- Viewers can add timestamped and searchable comments.
- Viewers can add annotations to draw directly on the media.
- Content owners can add conversation starters, such as posing a question or requesting feedback. See Tips for Content Engagement.
- Content owners can reset the conversation.
- Both viewers and content owners can choose to receive email notifications when a new comment or reply has been added to the conversation to stay up-to-date and engaged.
Add a Comment
Post questions or comments to initiate a conversation.
Note: To add a comment or reply, viewers must sign in with a TechSmith account or enter a display name.
- To comment on a video, click on the timeline to move to a specific point in the video.
- Type a comment into the field. To include an annotation, see Add an Annotation or Draw on the Screen.
- Click the Send button.
Note: Click the Edit option to edit or delete the comment. The content owner can also delete comments.
Add an Annotation
Mark up the content with a frame or arrow.
- Click to select a color.
- Click to select the Square or Arrow shape.
- Click and drag to draw the shape on the content.
- Click a handle to resize or rotate the shape.
- Enter a comment into the field.
- Click the Send button.
- The
icon indicates markup in a comment. Click the comment to view the markup. 
Draw on the Screen
Add a freehand drawing on the content.
- Click to select a color.
- Click the Freehand tool.
- Click and drag to draw on the content.
- Enter a comment into the field.
- Click the Submit button.
Add a Reaction
To add an emoji reaction while watching a video, click an emoji from the toolbar located below the video or image. 
To view the reactions added, hover your cursor over the video or image. Click a reaction to show the reaction and viewer name. 
Note: Emoji reactions are a feature of conversations. If you would like to prevent emoji reactions on your media, follow the steps in the Delete a Conversation section below.
Receive Comment Notifications
The content owner and any viewers can opt in to receive notifications for new activity posted in a conversation. To subscribe to notifications when a viewer adds a comment, click the 
icon near the top of Comments pane.
Hide the Conversation View
Click the 
icon in the top corner of the side panel.
To reopen the side panel, click the Comments button in the upper-right corner of the media display area.
Remove a Comment
As the content owner, you can moderate and remove any comments. Individual participants can only edit and delete their own comments.
- Click the Edit option on the comment.
- Click the Delete Comment button.
Delete a Conversation
A conversation is added by default to all content uploaded to Screencast. If you do not want to include a conversation, or you want to reset the conversation, complete the following:
- On the Library tab, click to select the media.
- On the Settings tab, click the Conversation toggle to delete the conversation.
- The Delete Conversation dialog appears. (Optional) Click the Download Data button to download a .csv file of the conversation for backup.
- Click the Delete button.
To add a new conversation, click the Conversation toggle on the Settings tab or the Enable Conversation button in the Comments tab.
Download a Conversation
As the content owner, you can view and download the conversation.
- On the Library tab, click to select the media.
- On the Settings tab, click the Download Data option.
Screencast downloads a .csv file of the conversation onto your computer.
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